Service Agreement

Our happiness guarantee gives you the peace-of-mind you need to trust our service. We'll make every effort to make it right, or even re-clean your space!

Please note that refunds are not offered. Re-cleans will only be offered if notified in writing with pictures within 24 hours, scheduled within seven days.

Special projects require advance scheduling. We provide upfront quotes for any extra fees associated with unique requests.

Pricing is determined through online booking or written quotes. The flat rate covers one living room, one kitchen, plus the bedrooms and bathrooms specified in the booking form. Additional spaces beyond bedrooms are charged separately as "Additional Room(s)." Rooms not added to your booking will not receive cleaning service.

Since House Bliss Cleaning does not perform a walk-through to verify the size and condition of the home before service, our flat-rate prices are based on certain assumptions about the accuracy of the information provided on the booking form, as well as the level of cleanliness and the amount of time/effort required to clean the home.

Deep cleaning is recommended for homes that have not had professional cleaning in 90+ days. Extra tasks such as oven interiors, refrigerator/freezer cleaning, hand-cleaned blinds, or additional stairs require additional charges.

Weekly, bi-weekly, or monthly clients receive discounted rates. Rates may increase based on home condition. House Bliss Cleaning, LLC reserves the right to re-evaluate the rates at any time to allow for business-related costs. Clients will receive 14-day advance notice of any rate increases.

Employees are paid by House Bliss Cleaning and offered incentives for improving our service. It is acceptable and much appreciated if the Client wishes to leave a tip for the cleaning crew as a show of satisfaction with their service. Cash tips must be properly labeled TIPS FOR CLEANERS.

Payment is due in full at service time via Visa, Mastercard, Amex, cash, or check, unless other arrangements were pre-made. New bookings require a credit card on file.

The evening before your scheduled cleaning service, our system automatically places a hold on your credit card in the amount of your total estimated charges. THIS HOLD IS NOT A CHARGE.

For cash or check payments, please place payment in a sealed envelope labeled "HOUSE BLISS." Make checks payable to House Bliss Cleaning.

The company reserves the right to suspend or cancel services for clients with outstanding balances. Appointments resume upon full payment.

Failure to pay at service time results in charging the credit card on file after completion; an invoice will be sent via email. Returned checks incur a $25 fee. Non-payment within 48 hours of notification triggers a $50 late fee plus potential attorney fees.

Clients grant permission to House Bliss Cleaning to take before and after photos, and acknowledge that House Bliss Cleaning owns such photos and may use them for confirming a price estimate and for marketing purposes.

House Bliss Cleaning agrees not to use the client's name in relation to any public release photos without written consent.

Clients may reschedule, add, or cancel services. If you need to cancel an appointment, please help us to serve you and our other clients by giving us as much advance notice as possible.

If for any reason you need to change your scheduled appointment, we require at least a full 48 hours notice. For cancellations of service the day before it is scheduled, a cancellation fee of $60 will be charged. In the event of a cancellation on the day of scheduled service, full payment for the scheduled service will be applied to the credit card on file.

Most customers provide us with a key. Keys in our possession are coded and kept in our office until the day of the cleaning appointment. The client's address is never included with the key.

Clients should ensure alarm systems are disabled prior to our arrival. Providing us with the alarm code allows our staff to reset the system upon departure. However, House Bliss will not be responsible if the alarm is set off by our mistake.

In the winter, for the safety of our crew, we request that the pathway to walk into your home (driveway, stairs, etc.) is clear of snow or ice.

If our crew is unable to gain access to your home at the time of the appointment due to the Client's actions or inactions, or if for any reason a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the Client, guests, or pets on the premises, then the Client will remain liable for the full cost of the service.

Clients who have regularly scheduled cleanings (i.e., weekly, bi-weekly, every 3–4 weeks) receive discounted rates. However, clients with regularly scheduled service who skip their service will incur a skipping fee of 20% per period.

Routine skipping may result in termination of regular customer discounts.

All House Bliss Cleaning team members are properly trained to provide cleaning services. We will make every effort to assign the same team for every cleaning. However, the client agrees to our discretion to make changes in team member assignments.

Our teams generally clean between 8:00 am and 5:00 pm. When you book your cleaning appointment it will be based on a 2-hour arrival window. We strive to maintain consistency and to provide the best service to our clients, so we always try to arrive within the designated window.

Variables such as traffic, parking, and appointment overruns may affect timing. Teams may work past 5:00 PM as needed. Email reminders sent the day before will include a closer estimated arrival time.

We must be able to reach all the areas to be cleaned. To complete the scheduled cleaning, dishes, clothes, toys, leftover food, etc. need to be put away before we arrive. Clutter can increase the time it takes to clean your house at the rate we quoted.

Additionally, it is House Bliss Cleaning's policy not to put things away that are left out, as we are not aware of how each Client prefers their home organized.

Home temperature must remain between 70–72°F for the health and safety of our crew.

Please limit the number of people in your home when we arrive. Also, please move your pets outside or have them restrained while we are in the home. House Bliss Cleaning staff cannot be held responsible for taking custody of any person or pets in the home.

Workers' compensation and OSHA guidelines prevent our staff from handling human or pet discharge without proper training and equipment. Our insurance does not cover employees in the case that they get sick from being in contact with human or pet discharge while working for us. Therefore, we communicate to our cleaning teams that they are not allowed to touch, remove, or clean areas contaminated by human or pet discharge.

Fresh pest control spray prevents cleaning that day. Please notify us in advance if an occupant is ill so we may take precautions or reschedule.

Please notify neighbors, relatives, and others monitoring your home about scheduled service dates to prevent unnecessary police involvement.

Please notify us in advance of any person or people who may be in your home during the time of a scheduled service. This includes family members, service contractors, repair personnel, and so forth. We reserve the right to reschedule visits that coincide with a visit by another service contractor or houseguest.

All trash cans in the house will be emptied and re-lined as required. House Bliss Cleaning will NOT dispose of any items not already in a trashcan or labeled as trash.

House Bliss Cleaning provides all appropriate cleaning supplies and equipment, which all employees are trained to use. If a Client requests that we use their products and/or equipment, this will void our Satisfaction Guarantee.

Additionally, when a Client insists that House Bliss Cleaning uses their personal cleaning equipment, they assume all risk for possible damages to said equipment and agree to hold House Bliss Cleaning harmless for any damages which may arise from such use.

The best protection is precaution. House Bliss Cleaning strives to provide the best possible cleaning experience and carefully selects our cleaning crews. However, please DO NOT leave out any money or valuables which could be lost or taken.

Valuables found on floors will be placed on furniture in the same room. House Bliss Cleaning's Janitorial Bond protects you from theft. If theft is suspected, our bond requires that you file a police report with your local authorities.

House Bliss Cleaning crews have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified via a written notice left next to the broken item(s).

Reimbursement covers up to $250 with a replacement receipt or quote. Sentimental or antique items must be reported before service; staff may decline to handle them. Our insurance covers items exceeding $250.

Either party may terminate this agreement at any time by giving to the other party at least three days' written notice. Written notice may be in the form of a text message, email, and/or letter when sent to the primary contact number for House Bliss Cleaning.

House Bliss Cleaning, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if House Bliss Cleaning, LLC believes that customer conduct violates applicable law or is harmful to the interests of House Bliss Cleaning, LLC.

House Bliss Cleaning, LLC recognizes and acknowledges that this Agreement creates a confidential relationship between the company and the client and that information concerning the client's business affairs, customers, vendors, finances, properties, methods of operation, and other such information, whether written, oral, or otherwise, is Confidential Information.

The company commits not to disclose confidential information. All employees are bound to these terms. Clients may authorize use of their information as references or testimonials.

House Bliss Cleaning, LLC strives to provide the best possible cleaning technicians for each and every job – and provides cleaning crews with special training and supplies to make sure each job is done according to the company's exacting standards.

Clients hereby acknowledge that the relationship between House Bliss Cleaning, LLC and all of its employees, whether independent contractors or payroll employees, is essential to the proper functioning of the business and providing the high-quality cleaning that each client expects.

Clients may not solicit employees while they are current clients or for one year after their final cleaning. Violation of this provision incurs a fee of $4,000 per employee.

Additionally, Clients hereby agree not to solicit any employee or independent contractor of House Bliss Cleaning on behalf of any other business enterprise, nor induce any employee or independent contractor associated with House Bliss Cleaning to terminate or breach an employment, contractual, or other relationship with House Bliss Cleaning. Non-compliance results in a fee of $4,000 per employee solicited and/or induced to leave.